Frequently Asked Questions

To create an account, click the "Sign Up" button in the top right corner of our homepage. You'll be asked to provide your email address and create a password. After verifying your email, you can complete your profile and start using BetTracker X.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For annual subscriptions, we also offer payment via bank transfer. All payments are processed securely through Stripe.

Yes, you can upgrade or downgrade your subscription plan at any time from your account settings. Upgrades take effect immediately, with a prorated charge for the remainder of your billing cycle. Downgrades take effect at the end of your current billing period.

You can cancel your subscription at any time from your account settings. Go to "Subscription Management" and click "Cancel Subscription." Your access will continue until the end of your current billing period. We don't offer refunds for partial months of service.

Yes, we offer a 14-day free trial for all new users. No credit card is required to start your trial. You'll have access to all features of our Standard plan during this period.

Your betting data is encrypted both in transit and at rest using industry-standard encryption protocols. We use bank-level security measures to ensure your data remains private and secure. We never share your personal data with third parties without your explicit consent.

Yes, you can export your data at any time in CSV or Excel format from your dashboard. This includes all your betting history, performance metrics, and analysis. This feature is available on all subscription plans.

If you cancel your subscription, your data remains in our system for 30 days, during which time you can reactivate your account and regain access. After 30 days, your account and data are marked for deletion. You can request immediate data deletion at any time through your account settings.

Absolutely not. We do not share your betting data, patterns, or analysis with any bookmakers or third parties. Your data is used solely to provide you with insights and improve your experience on our platform.

Yes, you can delete individual bets from your history at any time. Go to your Betting History, find the bet you want to remove, and click the delete option. Please note that this will affect your overall statistics and analysis.

BetTracker X supports all major betting markets, including sports betting (all major sports and leagues worldwide), horse racing, casino games, poker, and financial betting. If you're using a market that isn't automatically recognized, you can create custom categories.

Yes, you can import your betting history from Excel/CSV files or directly from supported bookmakers. We provide templates to help you format your data correctly. For Premium and Enterprise subscribers, we offer assisted imports where our team helps you migrate your historical data.

Our prediction models are built on advanced statistical methods and machine learning algorithms. They analyze your historical patterns and market conditions to provide forecasts with up to 80% accuracy in stable markets. However, all predictions should be used as one of several factors in your decision-making process.

Yes, we offer mobile apps for both iOS and Android devices. The apps provide full functionality, allowing you to record bets, view analytics, and receive insights on the go. You can download them from the App Store or Google Play Store.

Yes, BetTracker X is designed to track bets across multiple bookmakers. You can add as many bookmaker accounts as you need, allowing you to compare odds, track performance by bookmaker, and identify which platforms offer you the best value.

If you encounter an error, please try refreshing the page first. If the issue persists, clear your browser cache and cookies. For specific errors, take a screenshot of the error message and contact our support team via the Help Center or by emailing support@bettrackerx.com.

We appreciate bug reports as they help us improve the platform. To report a bug, go to the Help Center and click "Report a Bug." Please provide as much detail as possible, including steps to reproduce the issue, screenshots, and information about your device and browser.

Yes, we offer a comprehensive user guide that covers all aspects of BetTracker X. You can access it by clicking on the "Help" icon in the dashboard or visiting our Knowledge Base. We also provide tutorial videos for visual learners.

Yes, API access is available for Enterprise plan subscribers. Our API allows you to integrate BetTracker X with your own applications, automate data uploads, and extract insights programmatically. Documentation is provided in our Developer Hub.

BetTracker X works best on modern browsers including Chrome, Firefox, Safari, and Edge (latest two versions). We recommend keeping your browser updated for optimal performance and security. Internet Explorer is not supported.

BetTracker X includes several features designed to promote responsible gambling. These include deposit/loss limits tracking, playing time monitors, risk pattern identification, and customizable alerts when your betting behavior changes significantly. These tools help you maintain awareness of your betting habits.

Yes, we provide links to professional gambling addiction resources and self-assessment tools. Visit our Responsible Gambling page for a list of organizations that offer support and counseling services. We take problem gambling seriously and encourage users to bet responsibly.

Yes, you can set various limits within BetTracker X, including daily/weekly/monthly deposit limits, loss thresholds, and session time limits. When you approach these limits, you'll receive notifications. These features are available in all subscription plans.

Potential signs include betting more than you can afford, borrowing money to gamble, gambling to recover losses, neglecting work or relationships due to gambling, and feeling anxious or irritable when not gambling. If you recognize these signs, we encourage you to seek support.

BetTracker X is designed as an analytical tool to help existing bettors make more informed decisions and understand their betting patterns. We do not promote gambling to non-gamblers, offer bonuses for betting more, or partnering with gambling operators for referral fees. Our goal is to provide transparency and insights, not to increase gambling activity.